Terms of Service

WARRANTY

Furniture-Kathy Style provides no warranties beyond any written description itemized in an invoice. Warranties, if any, are only provided by the item manufacturer and are normally limited to flaws in the materials or craftsmanship. Manufacturer warranties begin when the item is delivered by us or picked up by the customer from our warehouse or showroom. We will assist our customers in the exercise of all factory warranties. An extended warranty program is available at an additional cost.

DELIVERY AND INSPECTION

Customers are to carefully read sales receipt to ensure that address and other personal information are accurate. For any changes in delivery address or order items, customers must directly inform their sales consultants or call to notify Furniture-Kathy Style as soon as possible.

Delivery services are available at an additional cost and based on availability. Balances must be paid in full 48 hours prior to delivery; otherwise, scheduled delivery will be canceled. Deliveries canceled by the customer within 24 hours of scheduled date are subject to a re-delivery charge.

It is the customer’s responsibility to measure doorways and stairways prior to ordering to ensure that items can fit and that passageways are free and clear of obstructions. Furniture-Kathy Style will not move existing furniture, electronics, and other household belongings nor to make electrical connections for entertainment units. 

The customer or a designated adult (18 years of age or older) must be present to receive and inspect delivery. Our delivery team will not enter the home without an adult present. An accompanied minor (below 18 years of age) is not allowed to receive delivery.

All items must be thoroughly inspected by the customer upon delivery. Customers are required to sign a delivery receipt confirming that all items were received in good condition. Any damages discovered after delivery must be reported to Furniture-Kathy Style within 24 hours. Photos and a description of damages must be sent to Furniture-Kathy Style for further review and assessment.

CUSTOMER PICK-UP

Items picked up from our warehouse are UNASSEMBLED. Assembly is available upon request at an additional cost. Our warehouse team will assist customers with the loading of items; however, customers are responsible for properly securing items onto their vehicles. Customers are advised to bring rope, tarp, or other materials required to secure items. Furniture-Kathy Style will not be liable for any damages or loss that occur due to improper loading and securing of items during travel once the items leave our warehouse. Customers are required to sign a delivery receipt confirming that all items were received in good condition.

OFF-ISLAND PURCHASES

Furniture-Kathy Style currently offers shipping to Saipan only; however, we will provide free delivery to your designated freight forwarder on Guam for other off-island purchases. Off-island customers are responsible for payment and coordinating shipment with their freight forwarder of choice, unless shipping to Saipan. Any shipping costs are solely the responsibility of the customer. We can assist by providing product dimensions and weight of items upon request. Furniture-Kathy Style is not responsible for any damages caused during shipping or transit. Any damages discovered after delivery must be reported to Furniture-Kathy Style within 24 hours. Photos and a description of the damages must be sent to Furniture-Kathy Style for further review and assessment.

Furniture-Kathy Style is not able to provide furniture repair services to off-island customers; however, a replacement may be issued based on the assessment.

RETURNS AND ORDER CANCELLATIONS

All sales are FINAL. Any exchanges and cancellations are subject to approval by management.

AVAILABILITY OF MERCHANDISE

Availability of merchandise is estimated according to information on hand at the time of purchase. Furniture-Kathy Style shall not be responsible for delays in arrival of pre-ordered and special ordered items caused by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond our control.

PRODUCT DESCRIPTION AND PHOTO DISCLAIMER

All details concerning products, including availability and pricing, are based on current information at the time of programming. Product sizes, dimensions, and photos shown on Furniture-Kathy Style’s website are based on information provided by the manufacturer. Actual sizes of items may vary within the manufacturer’s standards. Variations of the color, grain, or other characteristics of the products listed on our website can also be expected. Please visit our showroom, call us, or email us to confirm updated product information.